Better Residents, Better Retention: Unlocking the Power of ResidentIQ

In the multifamily industry, resident retention is a key factor in achieving long-term success. Keeping residents satisfied not only strengthens your community but also helps you avoid costly turnovers and maintain steady revenue. But what does it take to create a community that residents want to call home for the long term? At ResidentIQ, we’ve developed powerful solutions designed to help you master retention by enhancing communication, proactively maintaining facilities, and creating a seamless living experience for your residents.

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Better Residents, Better Retention - Unlocking the Power of ResidentIQ

Discover the four steps to building a resident retention strategy that works:

Step 1: Open the Lines of Communication

Effective, consistent communication is foundational to building strong resident relationships. ResidentIQ Messaging & Surveys allows properties to keep in touch with residents, collect valuable feedback, and address their concerns through instant messaging and regular surveys. Through the ResidentIQ Contact Center you can ensure quick responses to questions and issues 24/7 with dedicated support. Those who utilize our contact center and AI experience a 300% increased conversion rate based on our data.

Step 2: Modernize and Maintain Facilities

Residents want a clean, safe, and well-maintained environment. According to Anyone Home, 31% of residents say they chose to leave a property due to poor maintenance practices. ResidentIQ Inspections & Facility Management helps streamline inspections, manage maintenance schedules, and resolve potential issues before they disrupt residents’ lives.

Step 3: Make it Easy to Pay

Convenient and seamless payment options are a cornerstone of a positive resident experience. When paying rent and utilities is simple, residents are more likely to stay satisfied and loyal to your community. ResidentIQ Payments gives residents a range of payment options, including online and mobile payments, so they can pay rent their way. While ResidentIQ Utility Billing streamlines utility billing with convergent billing, combining all utility charges into a single, easy-to-understand bill.

Step 4: Collect and Act on Resident Feedback

Understanding what your residents think and feel about their experience is invaluable. By gathering insights and using them to enhance your property’s offerings, you show residents that their voices matter. ResidentIQ Messaging & Surveys empowers you to gather direct feedback on resident satisfaction and preferences. Regularly acting on their input can significantly improve retention rates, as residents feel valued and engaged in their community.

Ready to Build a Community Residents Love?

Resident retention is more than just reducing turnover. It’s about creating a space where residents feel at home, engaged, and excited to stay year after year. With ResidentIQ, you have the tools to make resident retention easier than ever. Fill out our form to learn how ResidentIQ can support your property’s retention strategy and build a thriving, loyal community.