Contact Center
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Focused on the demands of today’s prospects and residents, our ResidentIQ® Contact Center is designed to mitigate pressure on the property staff while ensuring a branded, smooth process for every caller.
Helping Prospects & Residents
Multi-Channel Mindset
A great contact center is required to build prospect and resident engagement. Staffing and managing a call center is difficult for today’s property managers. Residential communities need contact centers to be an extension of your onsite leasing, maintenance, and service teams so your property agents never miss a beat.
More Ways to Communicate
We don’t just handle phone calls, our multi-channel offering means we handle emails, chats, and live chats along with phone calls from prospects and current residents.
Custom Solutions
Pick and choose which services are required for each specific property at anytime so your multifamily communities are better served.
Residential Contact Center
Prospect-Centricity
Our contact center is designed around the prospect, not the property. Ensuring prospects and residents have active communication through a flexible service is the heart of what we do. With our unique combination of multi-channel communication and prospect-centricity we are here to help residents see why your property is the right place to call home.
Features & Functionality
ResidentIQ offers more
than a Contact Center!
Allow prospects to communicate in the way that’s most convenient for them. Our staff will answer calls, emails, live chat, and text and offer that human touch.
With constant varying demands in the residential industry, you can change your communication services to fit your property and its specific needs.
We offer clients a natural conversation flow that is comfortable for the prospect. Prospects are guided to the next step without feeling pressured.
Call scores are available the next business day so you can see precisely where performance opportunities arise. Our quality of insights allows you to make informed decisions and take action.